FAQs
Institute of HeartMath FAQs

emWave® Technology FAQs

Question: Is the emWave® technology like a heart-rate monitor?

Answer: The emWave technology, though easy to learn and use, is a sophisticated, advanced heart-rate rhythm monitor. emWave displays the heart’s rhythm which reflects your emotional state and helps you learn how to shift into an optimal state. For more detailed information about this topic and to learn more about the emWave family of products go to: emWave Desktop or emWave2.

Question: Can I get emWave demonstration units?

Answer: For information about or a demo of the emWave PC/Mac or PSR (handheld) Stress Relief System, contact Christiana Bishop at (831) 338-8706. If you qualify, demos are available on a 30-day loan period. You need to fill-out a request form which will be furnished when you contact us.

Question: What’s the best way for me to understand the emWave PC/Mac Stress Relief System (formerly Freeze-Framer®)?

Answer: You can learn about the emWave PC/Mac and how to use it quickly and efficiently in one of IHM’s orientation classes. Visit this Web page for information about the next scheduled class: emWave Orientation Class. HeartMath LLC also offers a free one-hour teleclass for emWave PC/Mac owners. Learn more at emWave Teleclass.

Question: What’s the best way for me to understand the emWave Personal Stress Reliever?

Answer: Click the following link for information about our free online and interactive tutorial to learn how easy it is to use the emWave PSR handheld stress-management device and what it can do for you: emWave PSR Tutorial.

Question: What is the difference between the emWave PC/Mac, Freeze-Framer® 2.0 and emWave Personal Stress Reliever? Is there a product comparison chart I can review?

Answer: The emWave PC/Mac Stress Relief System, formerly known as Freeze-Framer, is a PC/Mac-based software program. The emWave Personal Stress Reliever is a hand-held, portable device about the size of a cell phone. Each is designed to help people achieve heart coherence by teaching them how they can reduce stress levels and manage emotions. To learn more about these products and see a comparison chart, click here: emWave Discussion and Chart.

Question: How do I participate in the free one-hour emWave PC/Mac program/Freeze-Framer orientation class?

Answer: Click the following link to learn how you can participate in this class, the cost of which is included in the price of the emWave PC/Mac: emWave Orientation Class.

Question: How can I register my emWave?

Answer: Learn how to register your emWave PC/Mac Stress Relieve System here: Register Your emWave PC/Mac.

Question: What are the minimum system requirements for running the emWave PC program?

Answer: Minimum system requirements for the emWave PC:

  • Pentium® II-compatible processor or faster
  • Microsoft® Windows® Me, 2000 SP2, XP SP2 or Windows Vista™
  • 256 MB of RAM (512 MB or more on Windows 2000, XP and Vista)
  • 300 MB available disk space
  • 32 MB of Video RAM (required for use of Emotion Visualizer™)
  • CD-ROM drive (for installation)
  • Available USB port (USB 1.x or 2.0)
  • Internet compatible (Ethernet or WiFi LAN card)

* Go to emWave PC for more information about this remarkable technology.

Question: What are the minimum system requirements for running the emWave Mac program?

Answer: Minimum system requirements for the emWave Mac:

  • Mac OS X v10.4 or later
  • 1.0GHz or faster G4, G5 or Intel processor
  • CD drive
  • Internet access recommended
  • One available USB port

* Go to emWave Mac for more information about this remarkable technology.

Question: I live outside the USA. Where can I purchase an emWave PC/Mac Stress Relief System or an emWave Personal Stress Reliever?

Answer: HeartMath ships its products around the world. If you wish to purchase an emWave product online, you will receive shipping instructions at checkout. Also, HeartMath has many trainers and product resellers outside the USA and the number is growing. Check our list of resellers found on HeartMath LLC’s Web site at International Resellers of HeartMath Products.

Question: How do I get emWave/Freeze-Framer product upgrades?

Answer: Use the following link to the HeartMath store to read about the emWave PC/emWave Mac/Freeze-Framer upgrade package: emWave Upgrade.