Dissertations

Exploring Person-Centered Accountability as a Complementary Approach to Regulatory-Centered Accountability: An Action Research Study – HeartMath Institute

Accountability in healthcare tends to dominate discussions focused on improving the quality of care, the experience of patients, pay-for-performance, and engaging employees to produce positive performance outcomes. Organizational leaders are held to answer to external regulatory agencies about performance outcomes based on prescribed standards. Frequently, these agencies adopt a punitive approach by imposing rewards and…

Where Published: Ph.D. Dissertation, Northcentral University, September 2015.

Authors: Debbie G. Stock

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