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Mexico Event 2018 FAQs

Lifting the Vibration of Our Spirit: Unleashing the Heart Power of Collective Consciousness Event, Nov. 14-17, 2018.

Question: Who is the contact person at HeartMath Institute for Lifting the Vibration of Our Spirit: Unleashing the Heart Power of Collective Consciousness Event details?

Answer: Contact Del Walker at (831) 338-8502, toll free at (800) 711-6221 or by e-mail and he will assist you.

Question: What is the nearest airport to the Sian Ka’an Hotel?

Answer: Cancun International Airport. It is located 1 hour and 15 minutes north of the hotel.

The event will begin on Wednesday, Nov. 14 at 8:00 p.m. and end on Sunday Nov. 18 at 11:00 a.m. You will need to schedule your airport arrival time 3 or more hours prior to the beginning of event about 4:00 p.m. and schedule your airport departure time 3 hours or more after the end of the event about 2:00 p.m.

Question: How much does this event cost?

Answer: The cost of the Lifting the Vibration of Our Spirit: Unleashing the Heart Power of Collective Consciousness includes the cost of the program and transportation to and from the airport. Flights and Hotels charges are not included.

  • Early-Early Bird: April 15-June 15, 2018. Cost: $995 – Save $500.
  • Early Bird: June 16-July 31, 2018. Cost: $1,195 – Save $300.
  • Early Registration: August 1-Sept.30, 2018. Cost: $1,295 – Save $200.
  • Final Registration: October 1-30, 2018. Cost: $1,495.

  • Space will be limited for this event, so early registration is encouraged.

    Question: Do you have a payment plan?

    Answer: If special circumstances dictate, we can set up two payments. For details, contact Del Walker at (831) 338-8502, toll free at (800) 711-6221 or by e-mail

    Question: Where will I be staying?

    Answer: The 5-star Grand Bahia Sian Ka’an hotel. This luxury hotel provides a peaceful, idyllic and rewarding location and experience where you can spend time fulfilling and inspiring your deepest self. You’ll also enjoy free, fine dining and drinks at your choice of 12 restaurants in the area. You will need to make restaurant reservations for all dining, except buffets.
    View video of the Sian Ka’an Hotel (1 minute)
    Fun overview video of Grand Principe Sian Ka’an Resort (11 minutes)

    1. If you live in the USA / Canada / Central or South America, click here: Under MEXICO, RIVIERA MAYA, click Luxury Bahia Principe Sian Ka’an Adults Only. Ignore all special offers by the hotel.

    On the payment page, under Payment Method, when asked, “Do You Have a Discount Voucher,” click the square, and use this discount code: 17282. Most attendees check in on the 14th and check out on the 18th. Event begins at 7:30 p.m. on the Wednesday, Nov. 14th and ends at 12:00 noon on Sunday, Nov. 18th. You can book extra days before or after the event, if you like. The code is valid for hotel stays on any of these dates: Nov. 10 – 25, 2018.

    Ignore Transfer Service (ground transportation). HeartMath will schedule a free shuttle to take you from the Cancun International Airport to your hotel room.

    2.All other countries or if you have a problem: Call Toll Free from USA, 844-855-8136 or Direct (305) 593-4041 (USA number), or email Clara or Angela for assistance. If you have any questions or concerns, call Del Walker at 831.338.8502 or email him at

    Question: What is the schedule for The HeartMath Certified Professional Day? What will be discussed?

    Answer: The HeartMath Certified Professional Day sessions will start after the final regular program on Monday. Here are the times:
    November 19th, Monday 9 a.m. to 4 p.m.

    If you plan to attend, you’ll need to book an extra night’s hotel stay. The HeartMath Certified Professional Day is a gift, so there is no charge for the training to those who are certified. Topics covered will include, Sharing best practices, new content modules, new research and lots of time for Q and A.

    Question: What are the sizes of beds in the rooms?

    Answer: There are two options for beds: All rooms are junior suites and have one king size or two single beds.

    Question: Is transportation available to and from Cancun International Airport?

    Answer: Yes. Transportation is included in the event package price. Guests will be taken by shuttle to and from the hotel. Free tram services are available on the Grand Bahia premises to hotel guests.

    Question: Is Tulum a safe area in Mexico?

    Answer: Tulum is completely safe for tourists! It’s located in the tourist corridor of the Riviera Maya, and can be comparable to vacation in any American or European popular destination. Mexico is huge and Tulum is one of its safest places.

    Question: Must attendees have passports?

    Answer: Yes. All attendees much have with them a current, valid passport when visiting Mexico.

    Question: Is it necessary to get any inoculations before going to Mexico?

    Answer: No specific inoculations are recommended, but some people may choose to get tetanus, hepatitis A and typhoid shots before going.

    Question: Can U.S. currency be used in Mexico, or should dollars be converted to pesos?

    Answer: The dollar is accepted throughout Mexico.

    Question: Can I drink tap water in Mexico?

    Answer: It is advised that attendees drink only bottled water while in Mexico.

    Question: Can tap water be used when brushing teeth?

    Answer: Some people use tap water when they brush their teeth, but it is recommended that bottled water be used.

    Question: What tours are available during the stay for this event? Answer: A number of tours are available, including to a sacred Mayan sites, the jungle and other places of interest. There are about 10 tours to choose from. The costs vary. Tours include:

  • Half-day visit to the ruins and beach at Tulum.
  • Half-day visit to the Tulum ruins and cenotes (wells).
  • Visit to the Xel Ha ruins and cenotes (wells). Individuals can lead an activity such as a coherence session, meditation, etc.
  • Extended half-day tour of the Coba ruins and cenotes (wells).
  • Tour costs average about $75 to $150, including transportation and admissions.
  • Question: Is snorkeling available?

    Answer: There is a nice reef nearby.

    Question: What is the cancellation policy?

    Answer: A full refund will be granted for cancellations made at least 61 days before the event. The following refunds apply during the 60 days prior to the event:
  • 60+ days before the event: 100% refund.
  • 59 to 30 days before the event: 50% refund.
  • 29 to 15 days before the event: 20% refund.
  • Less than 0-14 days before the event : No refund.

  • Register for Lifting the Vibration of Our Spirit: Unleashing the Heart Power of Collective Consciousness Event, Nov. 14-17, 2018. Click here.