Follow Us

Stay in touch with us on social media!

  • Facebook

  • Twitter

  • Google+

  • LinkedIn

  • YouTube

  • Pinterest

  • Instagram

Mexico Event 2017 FAQs

Activating the Global Heart: Facilitating the Planetary Awakening Event, Nov. 1-5, 2017.

Question: Who is the contact person at HeartMath Institute for Activating the Global Heart: Facilitating the Planetary Awakening Event details.

Answer: Contact Del Walker at (831) 338-8502, toll free at (800) 711-6221 or by e-mail and he will assist you.

Question: What is the nearest airport to the Sian Ka’an Hotel?

Answer: Cancun International Airport. It is located 1 hour and 15 minutes north of the hotel.

The event will begin on Wednesday, Nov. 1 at 8:00 p.m. and end on Sunday Nov. 5 at 11:00 a.m. You will need to schedule your airport arrival time 3 or more hours prior to the beginning of event about 4:00 p.m. and schedule your airport departure time 3 hours or more after the end of the event about 2:00 p.m.

Question: How much does this event cost?

Answer: The cost of the Activating the Global Heart: Facilitating the Planetary Awakening includes the cost of the program and transportation to and from the airport. Flights and Hotels charges are not included.

  • Early-Early Bird: April 15-May 15, 2017. Cost: $995 – Save $500.
  • Early Bird: May 16-June 30, 2017. Cost: $1,195 – Save $300.
  • Early Registration: July 1-Sept.30, 2017. Cost: $1,295 – Save $200.
  • Final Registration: October 1-30, 2017. Cost: $1,495.

  • Space for this special event is limited to 150 people, so register soon to reserve your spot.

    Question: Do you have a payment plan?

    Answer: If special circumstances dictate, we can set up two payments. For details, contact Del Walker at (831) 338-8502, toll free at (800) 711-6221 or by e-mail

    Question: Where will I be staying?

    Answer: The 5-star Grand Bahia Sian Ka’an hotel. This luxury hotel provides a peaceful, idyllic and rewarding location and experience where you can spend time fulfilling and inspiring your deepest self. You’ll also enjoy free, fine dining and drinks at your choice of 12 restaurants in the area. You will need to make restaurant reservations for all dining, except buffets.
    View video of the Sian Ka’an Hotel (1 minute)
    Fun overview video of Grand Principe Sian Ka’an Resort (11 minutes)

    When you contact our booking agent and use this reference: HeartMath Institute Seminar Group, 11670, you will receive our all-inclusive discount rate of $110US per person, per night for a double occupancy room, or $188US per night for a single occupancy room. See Photo Gallery.

    To book at the special rate for Nov 1-5, 2017, call direct 305-593-4041, or Toll Free 844-855-8136 and ask for Angela, Viviana or Clara, Mon. – Fri. 9:00 am – 6:30 pm EST, or call HeartMath Institute’s Del Walker at 831.338.8502 or email him at for a special form to complete and email to our agent. (Note: you can book extra nights, if you wish.)

    Question: What is the schedule for Trainers Day? What will be discussed?

    Answer: Trainers Day sessions will start after the final regular program on Sunday. Here are the times:
    Nov. 5. – Sunday – 2 to 5 p.m. and 7 to 9 p.m.
    Nov. 6. – Monday – 9 a.m. to 12 p.m. noon

    If you plan to attend, you’ll need to book an extra night’s hotel stay. The Trainers Day is a gift, so there is no charge for the training to those who are certified. Topics covered will include, Sharing best practices, new content modules, use of the Stress and Well-Being Assessments to build your business, new research and lots of time for Q and A.

    Question: Can you find a roommate for me?

    Answer: Yes. Contact Del Walker at (831) 338-8502, toll free at (800) 711-6221 or by e-mail and he will arrange a same gender roommate for you, if you like, or you can bring someone with you who wants a vacation.

    Question: What are the sizes of beds in the rooms?

    Answer: There are two options for beds: All rooms are junior suites and have one king size or two single beds.

    Question: Is transportation available to and from Cancun International Airport?

    Answer: Yes. Transportation is included in the event package price. Guests will be taken by shuttle to and from the hotel. Free tram services are available on the Grand Bahia premises to hotel guests.

    Question: Is Tulum a safe area in Mexico?

    Answer: Tulum is completely safe for tourists! It’s located in the tourist corridor of the Riviera Maya, and can be comparable to vacation in any American or European popular destination. Mexico is huge and Tulum is one of its safest places.

    Question: Must attendees have passports?

    Answer: Yes. All attendees much have with them a current, valid passport when visiting Mexico.

    Question: Is it necessary to get any inoculations before going to Mexico?

    Answer: No specific inoculations are recommended, but some people may choose to get tetanus, hepatitis A and typhoid shots before going.

    Question: Can U.S. currency be used in Mexico, or should dollars be converted to pesos?

    Answer: The dollar is accepted throughout Mexico.

    Question: Can I drink tap water in Mexico?

    Answer: It is advised that attendees drink only bottled water while in Mexico.

    Question: Can tap water be used when brushing teeth?

    Answer: Some people use tap water when they brush their teeth, but it is recommended that bottled water be used.

    Question: What tours are available during the stay for this event? Answer: A number of tours are available, including to a sacred Mayan sites, the jungle and other places of interest. There are about 10 tours to choose from. The costs vary. Tours include:

  • Half-day visit to the ruins and beach at Tulum.
  • Half-day visit to the Tulum ruins and cenotes (wells).
  • Visit to the Xel Ha ruins and cenotes (wells). Individuals can lead an activity such as a coherence session, meditation, etc.
  • Extended half-day tour of the Coba ruins and cenotes (wells).
  • Tour costs average about $75 to $150, including transportation and admissions.
  • Question: Is snorkeling available?

    Answer: There is a nice reef nearby.

    Question: What is the cancellation policy?

    Answer: A full refund will be granted for cancellations made at least 61 days before the event. The following refunds apply during the 60 days prior to the event:
  • 60+ days before the event: 100% refund.
  • 59 to 30 days before the event: 50% refund.
  • 29 to 15 days before the event: 20% refund.
  • Less than 0-14 days before the event : No refund.

  • Register for Activating the Global Heart: Facilitating the Planetary Awakening Event, Nov. 1-5, 2017, Click Here.