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Building Personal and Professional Resources of Resilience and Agility in the Healthcare Workplace

Teresa Britt Pipe*, Vicki L. Buchda, Susan Launder, Barb Hudak, Lynne Hulvey, Katherine E. Karns and Debra Pendergast

Nursing Administration, Mayo Clinic Hospital, Phoenix, AZ, USA, 2011.

Wiley Online Library, DOI: 10.1002/smi.1396.

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Abstract

This article describes the rationale, implementation and results of a pilot study evaluating the personal and organizational impact of an educational intervention on the stress of health team members. The compelling imperative for the project was to find a positive and effective way to address the documented stress levels of healthcare workers. Pilot study of oncology staff (n = 29) and healthcare leaders (n = 15) exploring the impact of a positive coping approach on Personal and Organizational Quality Assessment_Revised (POQA_R) scores at baseline and 7 months using paired t_tests. Personal and organizational indicators of stress decreased in the expected directions in both groups over the time intervals. The majority of POQA_R categories were statistically significantly improved in the oncology staff, and many of the categories were statistically significantly improved in the leadership group. The findings from this project demonstrate that stress and its symptoms are problematic issues for hospital and ambulatory clinic staff as evidenced by baseline measures of distress. Further, a workplace intervention was feasible and effective in promoting positive strategies for coping and enhancing well_being, personally and organizationally.